Welcome to our "frequently asked questions" section.
- What methods of payment do you accept?
- Do you charge sales tax?
- How do I know if my item is available?
- When will my order ship?
- Do you ship outside the US?
- What are your shipping rates?
- What is your return policy?
- Do you offer exchanges?
1. What methods of payment do you accept?
We accept Visa, MasterCard, Discover and Paypal.
2. Do you charge sales tax?
We charge 8% to Washington residents only.
3. How do I know if my item is available?
We offer quality items from our distributors throughout the US. Most of our items are available to ship immediately. Occasionally we make take your order and then find out that is has become out of stock. We will notify you immediately if this occurs. Your credit card is charged at time of order. We will offer you a full refund if the item is no longer available.
4. When will my order ship?
Most orders will ship within 2-3 business days. Some of our distributors may take a bit longer, up to 2 weeks. Allow 2-3 weeks for custom or personalized items to ship.
Please remember that our products are shipped from our associated warehouses in California, Oregon, Florida, Texas and Pennslyvania. Your order may arrive in several packages. Our NFL, MLB + College Team sports items normally take 2 weeks to process and ship,
sometimes a bit longer during the busy season or holidays. Personalized
items need to be custom made, please allow extra time for these items. The shipping timeframe provided is only an estimate.
5. Do you ship outside the US?
No, we only ship within the USA.
6. What are your shipping rates?
Please read our Shipping Policies carefully.
7. What is your return policy?
Please read our Return Policy carefully. Some items are charged a restocking fee.
8. Do you offer
YES, we do offer exchanges on most of our dog apparel. Exchanges must be requested for the same item of a different size. We charge a fee of $4.99 to cover return shipping costs. All return shipping costs are the responsiblility of the customer. You may request an exchange on our Return/Exchange Request Form. If an exchange is available to you we will notify you and collect the $4.99 return shipping fee. Unfortunately not all of our distributors will honor exchanges. We will notify you if this is the case in your situation.