Pup Property Return/Exchange Request Form -

This form is required for ALL returns + exchanges. We will contact you with instructions on how to make your return. Please wait for the RA# and proper return address.

- Returned/Exchanged items MUST be in NEW condition, clean and free of hair, dirt & smells

- Toys, dog beds, bowls, personalized and custom items are not returnable

- Returned/Exchanged items MUST have tags still attached

- Return requests MUST be made within 14 days of receipt

- Size exchanges can be requested (same item) for $4.99 to cover shipping costs.

- ALL returns incur a 15% restocking fee is requesting for any reason other than received damaged.

Please provide the following information-

1. First + Last Name


2. Address


3. City, State, Zip Code


4. Email Address


5. Date of Purchase


6. Please list item(s) to be returned


7. Please provide CCV number if using credit card for exchange


NEW size requested for an exchange


8. Reason for Return


9. Terms and Conditions for Returns

Please read our Return Policy carefully.

Please make sure you understand ALL of our restrictions for returns.

  • Size exchange fee - $4.99 (to cover return shipping costs)
  • ALL returns must be requested within 14 days of receipt
  • ALL returns incur a 15% restock fee if requesting for reasons other than damaged
  • Do not return any items until you receive the correct return address
  • Shipping is not refundable

ALL toys, beds and custom or personalized items are NOT returnable.

Thank you for shopping at Pup Property!
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Anacortes, WA, USA
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